Career Opportunities

Account Manager

Job Description:

We have a Sales/Account Manager opening in our Washington, DC office to manage and develop existing client relationships and sell solutions to new prospects and referrals. In this position you would regularly interact with your assigned customer base in order to identify individual client requirements and levels of satisfaction, effectively communicate those needs to internal operations management and monitor service quality to ensure customer satisfaction.

As the primary point of contact for the client, you will initiate and receive calls to build positive relationships and respond to client questions/concerns and training requirements. Approximately 35%-40% of your time will be spent in the Washington, DC and Baltimore metropolitan area where you will be expected to attend client meetings with mid/upper level management to understand the clients’ individual objectives and implement creative solutions to meet those goals. In this fast-paced environment you would be responsible for developing relationships by keeping clients abreast of best industry practices, identifying additional opportunities within your assigned book of business and up-selling new products and/or services.

Approximately 40%-50% of your time will be spent prospecting for new business, calling and meeting with mid/ upper level management to identify opportunities to improve their business requirements and processes with our Information Management solutions.

Requirements:

  • Bachelor’s Degree or minimum 3 years professional sales/account management experience
    • Experience working directly with clients/prospects in a similar capacity as an Account or Customer Relationship Manager.
  • Will consider candidates that have the following criteria:
    • Self-motivated and self-directed
    • Possess strong interpersonal skills
    • Excellent written and verbal communication skills
    • Exceptional work ethic and independent thinker
  • Demonstrated ability to win competitive account sales
  • A strong hunter mentality -- the ability to prospect and sell into new account opportunities
  • Experience selling outsourced services is a plus
  • Driven to succeed and excel, with a passion and enthusiasm for the business
  • Excels in an entrepreneurial atmosphere with constant change
  • Technical awareness -- can confidently converse with IT personnel
  • Strong relationship building skills, with the ability to build and lead cross-functional teams to achieve sales results
  • Ability to grasp and map processes and corresponding document and information flows between departments
  • Proven record of exceeding quota in previous positions

Benefits:

  • GRM offers excellent compensation and benefits. Benefits include a choice of plans providing comprehensive coverage for medical, dental, and vision care for employee & dependents, as well as employee life, matching 401(k), paid vacation and holidays.
  • Opportunity for internal advancement. Here at GRM, we like to see our employees grow which is why we prefer to promote from within.

About Us

GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. With over 25 years of experience, GRM has earned the trust and continued business of more than 5,000 customers—large and small, domestic and multinational—representing a wide range of industries. Clients are served from state-of-the-art, climate-controlled facilities in major U.S. markets and internationally throughout China.

Please submit your letter of interest, resume and salary requirements to dnolan@grmdocument.com.

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